FAQ PRE-SALE

Will I pay the full price of the scooter on Indiegogo.com?

No, on Indiegogo.com you are required to pay a €100 deposit only. The remaining amount will be paid at the dealer.

 

Will my €100 deposit be credited to the final price I have to pay?

Yes, the €100 deposit will be credited toward the final price. So, when you pick up your scooter at the dealer in January you will pay the discounted price less €100. (ex. The M+ at €2.299, you will pay at the store €2.299 – €100 = €2.199)

 

Why does the retail price for each country vary?

Taxes play a role in price variations by state. Taxes may be higher in one country and lower in another. Please check with your local tax authorities to confirm the final tax rate applicable for electric scooters.

 

Where and when will I pay the remaining payment for the scooter?

Once the scooter will be delivered in January 2019, you can pay the remaining payment at the dealer/store you selected.

 

Will I be guaranteed a scooter if I am on the waiting list?

By joining the waiting list, you will be part of the first group of people who will be contacted on the day we launch, so that you can get the perks and benefits of being an early backer.

 

How will I get the €300 gift package?

The €300 gift package will be delivered with your scooter. The €300 gift package is only available for the first 3000 backers.

 

Will I be able to get my deposit back?

Yes, the deposit is refundable until October 26th included.

 

What VAT will I have to pay?

The listed prices on our website and Indiegogo.com are based on a 19% VAT.

 

VAT’s vary by country so the final price in your country may be different. A few examples below*.

 

COUNTRIES SUBJECT TO 19% VAT: Germany

COUNTRIES SUBJECT TO 20% VAT: Austria, Great Britain, France

COUNTRIES SUBJECT TO 21% VAT: Belgium, Czech Republic, Netherlands, Spain

COUNTRIES SUBJECT TO 22% VAT: Italy

COUNTRIES SUBJECT TO 23% VAT: Portugal

COUNTRIES SUBJECT TO 25% VAT: Croatia, Denmark, Norway, Sweden

 

*If you do not see your country listed here, please check with your local tax authorities

 

I don’t live in the EU, but I can see that you sell scooters in my country, what will the price be?

Your price will be based upon the direct conversion rate between the Euro and your currency. Please remember that VAT or Sales Tax may vary from EU taxes. Please check with your local tax authorities to confirm the final tax rate applicable for electric scooters.

 

When will I choose what color of scooter I want?

Once the pre-sale will be finished, you will be sent an email that will allow you to choose your favorite color.

 

What colors are available for the NGT?

Black with red stripes

Black with white stripes

White with red stripes

 

What colors are available for the M+?

Blue

Grey

White

Red

 

When will I know where I can pick-up my scooter?

In mid-December you will be sent an email that will allow you to select a store/dealer near your home.

 

When will I be notified on what day I can pick-up my scooter?

Once the scooter has been shipped to your pick-up store you will receive an email notification that your scooter will be ready for pick-up. We expect all pick-ups to be completed by the end of January 2019.

 

Can I take a test drive of the NGT and M+?

Currently no. But we do encourage you to find a store nearby your home to take our N-Series and M-Series scooters for a test drive, so you know what it is like to ride a NIU scooter.

 

I looked on your website and cannot see a store in my country, will I be able to get a scooter?

It may be possible, but first please email us at hello@niu.com and we can give you the most up to date availability of planned delivery to your area in January 2019.

 

I looked on your website and I cannot see a store near me, will I be able to get a scooter?

It may be possible, but first please email us at hello@niu.com and we can give you the most up to date availability of planned delivery to your area in January 2019.

 

What warranty do you offer?

Our scooters’ battery, motor and charger are all backed by a 2-year warranty.

The FOC Controller, the Smart Controller, the Dashboard, the Turning Signal Lights, the Front Light and the Rear Light are all backed by a 1-year warranty.

 

Do I need a license to drive your scooter?

It depends on your local laws. Contact your ministry of transportation with any enquiries.

Do I need a helmet to drive your scooter?

It depends on your local laws. Contact your ministry of transportation with any enquiries.